Terms of Hire
Confirmation of bookings: Tentative bookings can only be held for up to 7 days. Once this period has lapsed, the venue reserves the right to release the tentative reservation. To confirm a booking, a minimum deposit of 30% of the total payment is required and a valid credit card number to be kept on file. This payment should be made within 7 days of booking to secure the date. Upon receiving your deposit payment, you are agreeing to our Terms and Conditions outlined.
Security: Security must be present to monitor guest behaviour and in particular the venue entry. It may also be deemed necessary to have a guard present on other occasions. The Security Guard is to be organised and contracted by Fior at a ratio of one guard to 150 patrons or part thereof.
Service of Alcohol: If alcohol is being served on premises, a minimum of two service staff with Responsible Service of Alcohol (RSA) Accreditation’s is required.
Public Liability Insurance: We require a copy of Public Liability Insurance from each supplier prior to their arrival on premises.
Catering: The setting of cutlery, crockery and glassware is the responsibility of the client and/or catering company. The clearing of the tables as well as cleaning of crockery, cutlery and glassware is the responsibility of the client and/or catering company. If this practice is not conducted the cost will be at the expense of the client. Any caterers that are contracted must hold a food handling certificate.
Prices subject to change: Whilst every effort is taken to maintain prices, these are subject to change. Minimum spend requirements apply.
Final Payment: All catering, beverage and room set up requirements are requested a minimum of 30 days prior to your event date. Final payments need to be made thirty days before the event. Should payments not be received, the venue reserves the right to recover costs via authorized credit card details.
Property: Any goods, properties or materials brought in by or on behalf of the Hirer, are the responsibility of the hirer. Fior accepts no responsibility for damage or loss of goods or materials left at Fior prior to, during or after the event. All deliveries or collections for events must be arranged with and approved by the Venue Hire Team prior to delivery or collection. Delivery personnel are to follow any directions or instruction from Whitestone Events.
Cancellations: Cancelling an event after the deposit has been paid can only be done by consulting directly with management, and only by the person who paid the initial deposit.
In the occasion your event needs to be postponed or a change of date occurs we are happy to accommodate the movement of event dates given the availability of the venue up until one year prior to your event date. While the deposits are non-refundable, a transferrable credit will be applied. Credits are not transferrable between people. Please note: in transferring to a new date you may be subject to price increases. However, no price decreases will apply even if the new date is ordinarily of lesser cost.
Please note: deposits are non-refundable.
Guest Entry: Guest entry to events will only be permitted in accordance with agreed start and finish times. The venue reserves the right to refuse entry to any patron in accordance with normal responsible service of alcohol procedures. Additional event guests (above and beyond the numbers of guests confirmed) may only be admitted in accordance with the venue’s licensed capacity and/or management discretion. Minors are welcome to attend private events only when accompanied by a Legal Guardian, and they must vacate the premise by Midnight.
Event Conduct: It is required that the organiser will conduct the event in an orderly manner. All normal venue policies, procedures and legal responsibilities apply to any and all persons attending functions at all times, including total compliance to all responsible service of alcohol guidelines and standards. When booking an event, it is the host’s responsibility to give accurate details in relation to the type of event and its guests. If a guest falsifies information, or if an event is booked on forged pretences, the venue reserves the right to cancel the event without notice, and at the expense of the host.
Additional Requirements: Any catering/ equipment / decorations or props required, other than those supplied by the venue, must be confirmed with management a minimum of two weeks prior to the date of the function.
Set up and pick up for external suppliers: A two hour set up time before the start time of event and one hour pick up time at the conclusion of the event is allowed for external suppliers. Any extra time required for set up or dismantling, prior to or after a function, may incur an extra charge. Please note that the venue must approve any and all equipment or decorations, and reserves the right to disallow any material deemed offensive or dangerous. It is the responsibility of the host to ensure any additional equipment, decorations etc are removed from the venue at the completion of the function.
Damage: Please be advised that organisers are financially responsible for any damage, theft, breakage or vandalism sustained to the event room or venue premises by guests, invitees or other persons attending the function over the amount of $200.00. Management reserves the right to determine the cost of any damages. Should any extra cleaning be required to return the premise to a satisfactory standard, this will be charged to the client. The venue does not accept responsibility for damage or loss of merchandise left at the venue prior to or after the function. It is recommended that all client goods be removed from the venue immediately after the function.
Use of adhesive tapes: Any tape used to temporarily adhere things to floor or wall areas at Fior must be low adhesion, and must be tested on the surface prior to use. Client is also responsible for the removals of any of these tapes, transfers or adhesives post event. We note that products which bond firmly to the surface will damage the wall and floor finish, and will result in costly repairs to the venue at the expense of the Hirer.
Responsible drinking on/around dance floor: Patrons are reminded that for safety reasons, beverages are not to be consumed on the dance floor area. If the venue manager considers that the dance floor has become dangerous for any reason, they may insist that footwear be worn by patrons who are engaged in dancing.
Rehearsals: Fior is unable to accommodate rehearsals (including performance, reception and ceremony practice sessions).
Pyrotechnics: All suppliers of pyrotechnics and cold sparks/ flames must have public liability insurance that specifically covers use of pyrotechnics as well as a fireworks license. If a supplier does not fulfil these two requirements they will not be permitted to execute any pyrotechnics or cold sparks at Fior.